MANAGED SERVICES
We deliver a wide array of managed services solutions that handle time consuming yet critical infrastructure and applications, including communication network, enterprise networks, IT functions, resources and technologies. We will guarantee that your infrastructure and applications are always secure, available and able to support your business processes
Contact Center/Unified Communications
We work seamlessly with you in providing a comprehensive after-sales support for Contact Center/Unified Communications infrastructure. This includes a 24x7 helpdesk, where we log tickets, track cases and auto-escalate in accordance with your requirements. You can also log in via internet to check on logged ticket status. This helpdesk is staffed by a team of engineers with years of experience in troubleshooting and problem management. We also provide a highly mobile field engineers on standby to be dispatched to customer's site, should onsite service be required.
IT Infrastructure
We help you manage your IT operations while you focus on growing your business. We deliver a wide array of managed services solutions that handle time consuming yet critical IT functions, resources and technology. Our team of experts will guarantee that your IT and networking systems are always secure, available and able to support your business processes.
Implementation/ Migration /Relocation
Project Management Services
Application Management Services
Managed Services
Hardware and Software licence Maintenance renewal
Multi-vendor and Third Party Maintenance renewal
IT Operations Service and Performance Monitoring
Engineering
We offer a wide range of operations and maintenance support services to our telecommunication operator customers.
Our typical first-line-maintenance and field operations functions include the responsibility for the day-to-day operation and maintenance of switching, base station controller/radio network controller and transmission equipment as well as base station/Node B sites. We often act as a field extension of our customers' network operations center and Tier-2/3 network engineering teams and perform a variety of corrective maintenance under the direction of the network operations center as well as regularly scheduled preventive maintenances.
Some typical examples of our operations and maintenance services activities include:
- On-site corrective maintenance and troubleshooting
- Regularly scheduled and ad-hoc preventative maintenance activities
- Hardware spares management
- Post-acceptance RF optimisation
- Implementation of network performance analysis as well as performance improvement
- Power and environmental system maintenance
- Transmission and microwave system maintenance
- Implementation of software update and bug fixes
