CONTACT CENTER/UNIFIED COMMUNICATIONS
Together with our partners, we deliver best-in-class enterprise telephony, mobility features, audio, web and video conferencing solutions, fixed-mobile convergence, and contact center solutions.
ENTERPRISE IP TELEPHONY
We provide communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. We bring about an integrated enterprise-wide communication environment that changes the way employees can now work in the most collaborative and effective environment possible, regardless of location.
Our Unified Communications/Contact Center offerings include:
- Aura Platform
- Avaya IP Office
- Servers and Gateways
- Telsets, Desktop and Mobile Clients
- Messaging
- Avaya Conferencing and Collaboration
- Avaya Scopia
- Avaya Session Border Controller
CONTACT CENTER
We provide Avaya's omnichannel contact center solutions that matches callers with the most appropriate resources. Avaya Aura® Contact Center uses SIP along with standard SOA and Web-services interfaces to improve connectivity and establish collaborative interaction sessions regardless of media type. Open Web services allow companies to integrate contact center with databases and business applications to provide agents with real time and historical contextual information to improve the effectiveness of interactions and differentiated customer experience.
Our Contact Center offerings include:
Avaya Aura Platform
Avaya IP Office
Servers and Gateways
Telsets, Desktop and Mobile Clients
Messaging
Avaya Conferencing and Collaboration
Avaya Scopia
Avaya Session Border Controller
HOSTED IP TELEPHONY
Our proprietary NexWave OneVoiceTM is a complete business phone service delivered over the internet as an outsource model for enterprise communications. It leverages full Carrier grade PBX features and functions to provide a simplified communication system without the complexity to business users for deployment on a pay-as-you-go, as-needed basis. It integrates Voice and Data Access, long distance and local calling services, telephone handsets, voicemail, software and Unified Communications technologies such as mobile/fixed line convergence to provide unparalleled flexibility and convenience to business communications.
