Underpinning our product distribution, retail managed services and ecommerce managed services solutions is our tailored supply chain and fulfillment solution. A robust supply chain and fulfillment set up is the cornerstone to achieve success in product distribution and retail operations for our clients. TeleChoice has a long track record with Telecommunications operators, Cable TV operators, device manufacturers, and brand owners, providing full-fledged integrated customers order fulfilment and supply chain and returns management service which includes inventory planning, procurement and logistics support since 1999.
Our warehousing and supply chain management services encompass the provision of warehouse space, stocking, supply chain consulting, design, and solutions which flow right through to the delivery of integrated logistics services. We utilise cutting edge technology applications and the management of the information supply chain or electronic transfer of information, either via the EDI and web services. This availability of information on a timely basis provides for better planning and decision-making, thereby enhancing supply chain efficiency. We maintain full records of inventory movement and provide real-time track visibility, tracking and traceability, a complete audit trail, and accurate accounting.
We also manage the services and returns logistics for our clients when products require after-sales parts replacement, warranty returns and servicing. We become an integral part of our client's critical after-sales service, helping our client to create brand loyalty among their consumers.
Our customer call center solution helps our clients deliver a better customer service experience.
We also provide tailored technical services and account customer servicing solutions to your residential/enterprise customers ensuring high standards of service delivery and customer retention and satisfaction.